spirehop
SPIREHOP / SUPPORT
Questions about a jump, a purchase, or an ad? Find a quick answer below or write to Eateri, Inc.
Email supportQUICK ANSWERS
Tap the playfield to start. Wait for the opening and tap once to jump. Land on the next ledge from above; its underside and edges are solid. A missed jump ends the run, and another tap starts again. In Settings, turn on Show jump hints for timing guidance during the first 20 ledges of a run.
It’s a one-time App Store purchase that turns off bottom banners and automatic ads between runs. Optional rewarded ads for coins remain available. Apple handles the purchase and shows the price in the app. If the product is unavailable, check your connection and use Try again.
Open Settings → Purchases → Restore purchases, or use Restore purchases in Cloaks & worlds. Use the Apple Account that made the original purchase. If no purchase is found, check the account and email us if you still need help.
When available for your region and consent state, Ad privacy choices appears in Settings and Cloaks & worlds. Tap it to review choices in Google’s privacy form. The option appears only when Google requires the form. You can email us with a privacy question.
STILL NEED A HAND?
Include your device model, iOS version, and a brief description. If it’s a purchase issue, mention what the app shows after you try Restore purchases. Please avoid sending payment details or sensitive information.
Email support@eateri.co